Privacy Policy
Last updated: 04 December 2025
Collective Legal Ltd is committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UK data protection laws.
1. Who We Are
Collective Legal Ltd
Company registered in England and Wales: 14627308
Authorised and Regulated by the Solicitors Regulation Authority (SRA): 8004926
Registered with the Information Commissioner’s Office (ICO): ZB656041
Accredited under the Law Society Conveyancing Quality Scheme (CQS)
Registered Office:
Office 324, 84 Salop Street, Wolverhampton, WV3 0SR, England
WeWork, 5 Merchant Sq, London, W2 1AS
Contact:
Phone: 0116 350 3809
(Please email to let us know when you will call so we can make sure a team member is available.)
Email: support@collective.legal
2. Information We Collect
Information you provide
Full name, address, and contact details
Identification documents (for anti-money laundering checks)
Property details relating to your matter
Financial information linked to mortgages or transactions
Completed forms, questionnaires, and documents relevant to your case
Information we collect automatically
IP address and browser information
Device type and website usage data
Cookie and analytics information
Information obtained from third parties
Mortgage lenders and brokers
Estate agents
Other solicitors and legal representatives
Search providers, local authorities, and HM Land Registry
Credit reference and ID verification services
3. How We Use Your Information
We use your information to:
Manage and complete your property transaction
Verify your identity and comply with legal obligations
Communicate updates, requests, and documentation
Provide accurate quotations and respond to enquiries
Maintain internal records
Improve our website and client experience
Meet regulatory and professional requirements
We do not sell your data.
4. Legal Basis for Processing
We process your data under the following legal bases:
Contract: To provide the conveyancing services you have instructed us to carry out
Legal obligation: Including anti-money laundering checks and SRA requirements
Legitimate interest: Ensuring efficient and secure operation of our business
Consent: For optional marketing communications
5. Sharing Your Information
We may share your information with:
Mortgage lenders and financial institutions
Estate agents involved in the transaction
HM Land Registry
Local authorities and search providers
Other solicitors and legal professionals
Professional advisers and auditors
IT and software providers supporting our systems
Regulatory authorities such as the SRA and ICO
6. Data Retention
We keep your file for six years after your matter has concluded in line with regulatory requirements.
7. Your Rights
You have the right to:
Request access to your personal data
Request corrections of inaccurate information
Request deletion where legally applicable
Restrict or object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent for marketing at any time
To exercise your rights, email support@collective.legal
8. Cookies
Our website uses cookies to improve performance, enhance your browsing experience, and understand how visitors use our site. You may disable cookies through your browser settings.
9. Security
We use secure systems, encryption technology, and restricted access to protect your personal data. Although we take all reasonable precautions, no online system is fully immune from risk, so we encourage clients to send sensitive information through secure channels.
10. Updates to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available on this page.
11. Contact Us
For questions relating to this Privacy Policy or your data rights, please contact: support@collective.legal