Terms and Conditions
Last updated: 04 December 2025
These Terms and Conditions outline how Collective Legal Ltd provides its services and how you may use our website. By engaging with our services or accessing our website, you agree to the terms set out below.
1. About Collective Legal Ltd
Collective Legal Ltd
Company Number: 14627308
Authorised and Regulated by the Solicitors Regulation Authority (SRA): 8004926
ICO Registration Number: ZB656041
Law Society CQS Accredited
Registered Office:
Office 324, 84 Salop Street, Wolverhampton, WV3 0SR, England
WeWork, 5 Merchant Sq, London, W2 1AS
Contact:
Phone: 0116 350 3809
(Please email to let us know when you will call so we can make sure a team member is available.)
Email: support@collective.legal
2. Website Use
By using our website, you agree that:
You will not misuse the site or attempt to access restricted areas
Any information you submit is accurate and truthful
Website content is for general information only and may change without notice
Links to external websites are for convenience only and we are not responsible for their content
3. Engagement and Client Relationship
A solicitor–client relationship is formed only when:
We confirm acceptance of your instructions in writing
You complete our onboarding requirements
You provide necessary identity and verification documents
Any required initial payments are processed
We may decline to act where necessary for legal, regulatory, or professional reasons.
4. Fees and Payments
Your personalised quote outlines all fees clearly and transparently
Fees are fixed unless the scope of work changes
Disbursements such as search fees and Land Registry fees are charged separately
If additional work becomes necessary, we will inform you before proceeding
Fees are normally paid on completion
5. Your Responsibilities as a Client
You agree to:
Provide accurate and complete information
Respond promptly to requests
Notify us of any changes to your circumstances
Use secure communication methods where possible
Delays in providing information may affect your transaction timeline.
6. Our Responsibilities and Limitations
We will provide our services with reasonable care and skill.
We are not liable for:
Delays outside our control (e.g., lenders, local authorities, other parties)
Issues arising from third-party systems, websites, or service providers
These Terms do not limit our liability for fraud, negligence, or any matter for which liability cannot legally be excluded.
7. Cancellation and Termination
You may cancel your instructions at any time by notifying us in writing.
Charges may apply for work already completed.
We may stop acting if:
Required by law or regulation
You fail to provide necessary information
A conflict of interest arises
Payments are not made when required
8. Intellectual Property
All website content, materials, graphics, and branding are owned by Collective Legal Ltd and may not be copied, reproduced, or distributed without written permission.
9. Complaints
We aim to provide a high standard of service.
If you have a complaint, please email support@collective.legal
We follow a clear and transparent complaints process, and unresolved matters may be referred to the Legal Ombudsman.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.
11. Contact Us
For questions regarding these Terms and Conditions, please contact:
support@collective.legal